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Digital Turbine

Digital Turbine Charges on Telstra Bill

If you have wondered why you may have seen charges from Digital Turbine appear on your carrier bill, we partner with third party service providers and mobile operators to bring you different types of content to access and download on your mobile.

Although these costs are not associated with your carrier, they appear on your phone bill under third party purchases. Your carrier charges you directly to use third party content, so all mobile services appear on one statement. Instead of using your credit card, the costs are added to your mobile bill or deducted from your prepaid credit account.  The services are easy to cancel if you decide you no longer want to access the content.

There are two types of charges that you may incur when using third party services, Carrier Billing Services and Premium SMS Services.

Carrier Billing Services

This type of content is typically accessed when browsing the internet from your mobile device and accessing a banner advertisement that redirects to a webpage with terms stating “subscribe now.” These services allow you to sign up to purchase ringtones, games, chat services, music and much more.

telstra-carrier-billing

Premium SMS Services

These services will prompt you to enter your phone number in order to subscribe to them. Once you have entered your mobile number, you will receive a SMS requesting that you reconfirm your purchase by sending a reply SMS. Once you have done this, you have agreed to sign up for a recurring subscription to have content such as ringtones, games, wallpaper & music services delivered to your mobile. It is important to note that these are ongoing charges.

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Another type of Premium SMS Services is the ability to send an SMS to a number beginning with a 19 digit to vote on a TV show, make a charity donation or enter a competition. These charges are incurred once, as a one-off purchase.

For both Carrier Billing Services and Premium SMS Services, you will receive an initial confirmation of purchase as well as monthly reminder SMS messages to your mobile. These messages contain important information such as the name of the service, cost, how to cancel and a help line for the 3rd party service provider.

To cancel services, text STOP to the 19 number in the SMS you received upon subscribing or follow the unsubscribe link found on the advertising webpage from where you signed up. If you have any trouble unsubscribing or have additional question, call the 1300 number on your mobile bill.

Telstra has a great video that also explains third party billing – click here to check it out.

Here at Digital Turbine our priority is bringing you the right content when you want it.

Right App. Right Person. Right Time.

Marissa Camilli

By Marissa Delisle

Marketing Specialist

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